FAQS

Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

  • Bahamas
  • Yemen
  • Cuba
  • Iran
  • Sudan
  • Syria

* Free shipping for all orders over US$99 (Free Product is not included). Otherwise, it costs US$18.

*The shipping cost of the Free Product is not deductible. (If you place order over $99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

* Free shipping for all orders over US$99 (Free Product is not included). Otherwise, it costs US$6.

*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Payment, Billing & Fees

Is your site safe and secure?

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

What should I do if my payment doesn’t work?

We’re sorry for the trouble!

First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

I was charged multiple times – what should I do?

Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.

If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.

I haven't received my items - Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

Products & Care Instructions

How do I care for my crystal jewelry

1. Put on jewelry after applying perfume, lotion and hairspray. Avoid contact with chemicals, chlorine and salt water.
2.Remove before bathing, swimming, exercising or doing housework.
3. Clean gently with a soft dry microfiber cloth. Do NOT soak elastic‑cord bracelets.
4. Keep away from direct sunlight to prevent color fading.
5.Store separately in a soft pouch to avoid scratches and tangling.
6. Avoid heavy impact and sharp knocks.

How do I care for my thangka?

Keep away from direct sunlight, high humidity and sharp objects. Do not fold or wash the artwork. Dust gently with a soft dry brush. Avoid contact with water or adhesive glue on the painted surface.

About faeluck & General Questions

Can I place a bulk or wholesale order?

Yes, we welcome wholesale and bulk orders from retailers. Please contact us for price and inventory information.

Do you offer custom commissions?

Yes. Our team will guide you throughout the commission process, from selecting the subject and size to providing progress updates until your artwork is completed.

Can thangka paintings be framed?

Yes, thangka artworks can be professionally framed.
We recommend using acid‑free mounting materials to protect the traditional cotton canvas and prevent damage to the hand‑painted pigments.
Please note: our thangka is shipped unframed. Framing service is not included.